Shipping policy

Thank you for shopping with TAFAEAFE IAKOPO. As a reputable New Zealand-based online store specializing in casual and fashion apparel, we adhere to standardized order processing and reliable logistics management systems. We prioritize strict pre-delivery quality checks and secure product packaging to ensure all clothing goods are delivered to customers in pristine condition within standard logistics timelines.

1. Order Processing Time

All verified and fully paid clothing orders will be processed, inspected and packaged within 1 to 5 business days after official order confirmation. Our order processing operations only run on regular working days, excluding all weekends and national public holidays observed across New Zealand.
During peak shopping seasons and promotional events with elevated order volumes, standard processing schedules may be slightly prolonged. Our team will issue timely email notifications to customers if noticeable processing delays occur, ensuring full transparency of order status updates at all times.

2. Shipping Rates and Delivery Estimates

Shipping fees for all apparel orders are calculated based on package weight, dimensional size and final shipping destination. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page prior to payment submission. Our store does not offer free shipping, shipping discounts or any logistics-related preferential benefits for any orders.
The standard shipping lead time for all apparel orders is estimated at 15 business days. All delivery timelines serve as reference values only and are not legally binding. Actual delivery progress may be affected by logistics carrier operational delays, customs clearance procedures, extreme weather conditions, regional logistical limitations and holiday suspensions, which are determined by real-time logistics situations.

3. Shipment Confirmation and Order Tracking

Once your clothing order is completely packaged and dispatched from our warehouse, you will receive an official shipment confirmation email containing your exclusive tracking number and valid logistics inquiry channels.
Tracking system data will not be updated instantly after dispatch. In most cases, complete transit records and real-time delivery status will be fully accessible for customer inquiry within 24 to 72 hours after the logistics carrier completes package scanning and system data synchronization.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and valid recipient addresses and contact information during order checkout. Please carefully confirm all delivery details to avoid delivery errors, package detention and return issues.
TAFAEAFE IAKOPO shall not bear any liability for misdelivery, package loss or return costs caused by incorrect, incomplete or invalid shipping information provided by customers. Any packages returned due to address errors will require customers to cover all return logistics fees and additional reshipping charges for secondary delivery services.

5. Lost or Damaged Packages

If your apparel package is lost, missing or abnormally detained during transportation, please submit a formal logistics investigation request with your valid order number to our customer service team within 3 business days after the expected delivery date.
If your clothing items arrive with broken packaging, fabric scratches, stains, extrusion damage or other transit-induced defects, please contact our support team within 24 hours upon package receipt. Clear and original photos of both the outer packaging and damaged products are required for case verification. Our team will conduct a comprehensive review and provide practical after-sales solutions in a timely manner.

6. Apparel Care and Usage Notice

Each apparel product sold in our store is equipped with professional fabric care labels and personalized maintenance guidelines matching different material properties. We recommend all customers follow the official instructions for daily wearing, washing, drying, ironing and long-term storage to maintain the fabric texture, color fastness and overall service life of garments.
We do not undertake any after-sales liability for clothing damage, shrinkage, discoloration, deformation and abnormal wear caused by unauthorized modification, non-standard cleaning methods, improper drying operations, artificial damage and other irregular usage that violates product care specifications.

7. International Shipping and Customs Notice

Cross-border international apparel shipments may be subject to import duties, commodity inspection taxes and other official charges in accordance with the customs regulations and foreign trade policies of the destination country or region.
All customs and import-related expenses are independent of product prices and shipping fees, and shall be fully borne by the customer. These charges are not included in order settlement amounts. Customers need to independently comply with local import management rules and complete customs clearance and fee payment procedures on their own.

8. Contact Information

If you have any questions, feedback or consultation needs regarding our shipping policy, order processing and logistics delivery services, please reach out through our official service channels:
Trade Name: TAFAEAFE IAKOPO
Phone Number: +64 22 145 3262
Email: support@tafaeafeiakopo.shop
Physical Address: 247 Napier Street, Freemans Bay, Auckland, Auckland 1011, New Zealand